Disclaimer

Refund Policy

1. Introduction

Thank you for purchasing our digital signature certificate services at Kestrel Digital Technology. We strive to ensure our customers are satisfied with their purchases. However, if you are not entirely satisfied with your purchase, we are here to help.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

• If the digital signature certificate (DSC) has not been generated or issued yet.
• If there is a technical issue from our side that prevents the DSC from being issued.
• If the request for a refund is made within [specified number of days, e.g., 15 days] from the date of purchase.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• If the DSC has already been generated and issued.
• If the delay or inability to use the DSC is due to issues not attributable to Kestrel Digital Technology (e.g., incorrect information provided by the customer, customer’s technical issues, etc.).
• If the request for a refund is made after [specified number of days, e.g., 15 days] from the date of purchase.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email us at [your email address] with your order details, including your name, order number, and reason for requesting a refund.
2. Review: Our team will review your request and determine if it qualifies for a refund based on the eligibility criteria outlined above.
3. Approval: If your refund request is approved, we will notify you and initiate the refund process.

5. Refund Method

Refunds will be issued to the original payment method used during the purchase. Depending on your payment method, it may take up to [specified number of days, e.g., 7-10 business days] for the refund to be processed and reflected in your account.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with your refund request, please contact us at:

• Email:support@kdtdsc.in
• Phone: 9967019689

7. Changes to this Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and you are advised to review this page periodically for any updates. Changes to this Refund Policy are effective when they are posted on this page.