DSC Error Solution Portal (DESP)

ERROR SOLUTIONS

Unable to register dsc on MCA portal

Unable to register dsc on GST site

  1. Error : “Sorry! Digital Signature Certificate Missing

Solution: Please plugin the token & click on process to proceed with signing”. What should I do?

Uninstall the emSigner before installing any new emSigner. Always follow below instructions to check your DSC certificate.

Step 1- Go to Internet Explorer (press ALT-X)

Step 2- Go to Internet options > Content tab

Step 3- Click the Certificates button. Select your DSC certificate. Click the View button.

Step 4- Click the Details tab of your certificate. Scroll down and go to Key Usage.

It should be “Digital Signature, Non-Repudiation”.

If it is “Key Encipherment” please remove this Certificate from windows store.

Error”Failed to establish connection to the server. Kindly restart the Emsigner”

Solution : emSigner server is started  – Stop the server and start the emSigner server as ‘Run as Administrator’.

emSigner server is not started – Start the emSigner server as ‘Run as Administrator’.

Error: “This application requires a Java Runtime Environment 1.6.0”

Click the OK button and you will be redirected to below screen where you can download and install the correct java version.

System Requirement  for MCA portal

For e-Filing on MCA21 your Computer must have the following components installed:

Windows 2000 or later

 

All users using below mentioned services on MCA21 are required to have Windows or later and JRE (Java Runtime Environment) installed on their machine –

• Any user logging on MCA21 using a DSC
• Any existing user registering/updating a DSC
• Any new user registering using a DSC

Internet Explorer v6.0 and above, Mozilla Firefox

 

Adobe Reader from Version XI or later 

 

JDK/JRE – Java version 8 Update 92 is suggested. 

 

Click on the Explorer, Adobe Reader and JRE icons to download these now.  

Important Note : Kindly ensure that

• The pop-ups are enabled in your machine so that any message generated by the application gets displayed.
• Adobe Reader is installed so that the content available in .pdf format is readable.

System Requirement for GST site

1. System Requirements for Accessing the GST Common Portal

Desktop Browser: Internet Explorer 10+/ Chrome 49+ or Firefox 45+

Besides the above on browser compatibility following should not be disabled:

  1. Cascading Style Sheet (CSS) – used to render User Interface look and feel of the portal. Disabling this will not provide appropriate user experience
  2. JavaScript – used to provide enhanced user experience in using User Interface controls. Disabling this will not allow user to perform any transaction in the portal.
  3. Cookie – used to store personalized information of user. Disabling this will not allow user to login and perform any transaction in the portal.

Unzip tool to extract the certificates from a zipped single file – Example: Winzip 7+ / WinRar 5+

2. System Requirements for Usage of Digital Signature Certificate

  • Desktop Browser: Internet Explorer 10+/ Chrome 49+ or Firefox 45+
  • Valid class 2 or class 3 Digital Signature Certificate (DSC) obtained from a DSC provider

Note:

    1. GST Common Portal supports only Crypto Tokens installed in Hard Tokens for DSC Registration
    2. For Hard Token based certificates, please refer user manual provided by Certifying Authority for certificate download, enrolment and usage of Hard Token
  • Signing using DSC is not supported on mobile devices and browsers

Pre-requisites for installing Web socket installer

  • Windows 32 / 64 bit OS
  • Java 1.6 JRE 1.6.0_38+, Java 1.7, Java 1.8
  • Windows: Admin access to install the emSigner component
  • Any one of the following ports should be free
    1. 1585
    2. 2095
    3. 2568
    4. 2868
    5. 4587

3. Downloading and Installing the Web Socket Installer

For downloading and installing the Web Socket Installer, perform the following steps:

  1. Download the Web Socket Installer from the DSC Registration page of the GST Common Portal.
  2. Double-click the emSigner.msi executable file.
  1. The emSigner Setup assistant wizard is displayed. Click the Next button.
  1. To install the emSigner in the default folder created under Program Files, click the Next button.

Note: You can click the Browse button, navigate and select the folder to install emSigner.

  1. The emSigner Setup page is displayed. Click the Install button to begin the installation process. 
  1.   Click the Finish button to exit the Set up wizard.
  1.    Right click the emSigner icon placed on your Desktop and run as Administrator.
  1. A message indicating the start of the emSigner service is displayed. Click the OK button.

On successful set up, Digital Signature Signer window is displayed.